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Currently working with vendor on demo of software. I have been informed that assets check in after 24 hours of up time. That means if computer is only on for 8 hours per day computer will not check in until after 3 days. Can this be changed? Can you have a task that runs to update? I am concern about deploying software and…
Hi, The Computer section, under Assets has several in built fields like IP Address, MAC Address etc. None of these fields are available while importing the csv file. The csv file from SolarWinds Documentation is very restricted and does not allow other in-built fields to be mapped. If an import option is given, the…
I have a SWSD implementation and have been going through the assets portion of the product. Under "computer details" for an asset and "computer domain" it appears that the local system name is listed as the computer domain opposed to the actual domain the computer belongs to. Is there any reason why that is the case? The…
What is best practice for deploying 1000+ laptops using SWSD? These will be handed out, unopened to students. What I would like to do is import all the laptops into SWSD and update when handing out to the students. What I have discovered is importing by .csv and discovery by agent creates duplicate entries. Any ideas?
Hi there, Just wondering if there is a way in service desk to completely refresh the software asset list and only see software that is currently installed on endpoints? For example. We still see a lot of software in the inventory with a first detected date of 2 - 3 years ago, which we know has either been removed or…
Is there a method to assign and issue equipment using SolarWinds service desk that requires the user to acknowledge receipt of the equipment? Thanks,
I have added several assets to the SolarWinds Service Desk, but I need help with printing QR codes. I have been able to export the QR codes to an Avery label sheet, but I'm wondering if there is a better way to print and how I could go about printing one-off assets?
I have our first scanner on the 192.168.1.0 VLAN. We have a remote facility on the 192.168.50 VLAN. I've tried installing a second scanner on this remote VLAN and it will not show in the Discovery & Assets > Scanners section. We've uninstalled/reinstalled the scanning agent, verified that the subnets can see each other,…
Is there a way to get a report, preferably on the service desk site under asset, that shows all the devices in inventory, and how many are in each status, such as spare, operational, and such?
We have a number of tickets where staff have either left the company or have received a new computer, and they need to return their old computer. We struggle today with staff returning them in a timely manner and our only option is to manually update the ticket to ask them to please return it. With all of the other work we…
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