We are trying to integrate ServiceNow with our SolarWinds Orion Platform 2023.2.1. We have successfully followed all SolarWinds documentation, as in we have created the SN user, gave them the correct role (x_sow_intapp.integration_user), and confirmed the connection successfully in SW.
When trying to add the Trigger Action of 'Create ServiceNow Incident' however, under Incident Detail there are no available properties to select. Furthermore, under State Management there no options to select under Reset State, Reopen State, Acknowledge State, or Close code. The only option given is "None". Please see the pictures below for reference.
We want to be able set these up correctly according to the documentation.
Am I missing something here? Please let me know if there are any other actions I need to take to allow us to fill these fields out.