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ServiceNow (New York version) Integration issue with ServiceNow user's rights in SolarWinds

We are running into an issue with SolarWinds to ServiceNow integration. We have created the ServiceNow user in SolarWinds and have tested it which works. However, the Incident Detail fields are blank as well as SELECT PROPERTIES. In addition, the fields in State Management are all set to None.

The only way we can get the fields to propagate is if we give the ServiceNow account full admin rights. Does anyone know of a way to set the permissions for ServiceNow user's account so it is not running in full admin mode and get the fields to propagate?

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venubabu

Make sure the user has these roles. They should be contained in the x_sow_intapp.integration_user role:

brad.carl

Thank you for the reply and information. Our SN user already has those roles assigned to it. Thanks again!

venubabu

Ok, looks like permission issue. Can you try giving admin role for SN user account and check if you are able to see the properties.

brad.carl

Thank you for the response and I apologize if I wasn't clear in the ticket. The admin role works but we do not want the SN account running in admin mode. We are trying to figure out what permissions are needed to make it work. Thanks again for the response and quick reply!