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We have been using cmd to run dameware for a long time, but with some picky computers we want to try also specifying the -d: parameter, however it caused it to break. What is right syntax to use? For demo purposes, our domain is DEMO.COM. Command: start "DameWare" "C:\Program Files\DameWare Development\DameWare Mini Remote…
We have been doing allot of troubleshooting with this and what we have discovered is that when the Kiwi NG Syslog server reaches 100 connections to the SQL server, it stops logging to the SQL server. There must be a bug or something with the NG Kiwi application. We have 1 location that does not reach the 100 threshold and…
I would like to have the ability to create automations for problem tickets. Example: * Incident Commander opens a problem ticket and selects an effected application from a custom form. Automation would update the problem priority and email users based of the application selected.
Link multiple changes to problems
• Ability to relate a problem to a problem, and relate more then one change to a problem
Good Day, We think it would be beneficial to include Problems in the drop down for automations. Currently Incident/Service Request and Change are available, but we would like to create automations to notify Problem owners to provide updates to their problem tickets if there is a lapse in work on them. Thank you.
Hi everyone, I have about 25 computers on windows 10 I want to remotely connect to via mini remote on a daily basis. I have a batch file to connect but the issue is every time it disconnects from one pc it closes the whole dwcc.exe application and reopens it again for the next one requiring server authentication. I have…
Hello Guys. I have a problem with my Kiwi NG Server (1.2 on a Win22 Server) and i cannot find a solution. There is already a Disuscussion about the Certifcate Field being empty and for solution its needed to change the "TlsServerCertificateThumbPrint" in the ...Settings.json file. I changed it with the Fingerprint of my…
In the SWSD tool, you are able to link Incidents to Jira, but not Problem Records. ITIL Defines a problem as “The cause of one or more Incidents. The cause is not usually known at the time a Problem Record is created". Given this could result in an investigation and then resolution tasks being assigned to Software…
This is related to a similar feature request for Problems: https://thwack.solarwinds.com/product-forums/solarwinds-service-desk-swsd/i/feature-requests/problem-record-integration-to-jira After flowing from the Problem ticket to Jira, resolving the Jira ticket culminates in a Change being creating. We should be able to…
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