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Hi. We set a SW-SN integration so I have two questions: 1. How to update existing ticket? I have an alert with one main and one escalating action (if node is still not Up after 7 days). Main action creates SN ticket. Is it possible to update this ticket (I want to add a comment like "ticket was escalated after 7 days of…
Hi. We have a latest Solarwinds Orion and a latest ServiceNow instance with SWS integration plugin, so we successfully made a new integration instance. And we have several custom fields in SN. For example, "Subject" field: But while creating a new trigger action there is no “Subject” field: Field is enabled and permissions…
I need help adding serial numbers to some custom reports that I have. Most devices are Cisco but there other vendors as well. As wluther pointed me in the right direction partially, I have been able to get "some results". In it's current format, I have 222 nodes that I'd like to pull from that are Cisco devices, and the…
Hi, I like to put the S/N of swt and RTR in a report, but don't no in what table is it. I have a poller to get the S/N. Tkz, in advance
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