Hi. We set a SW-SN integration so I have two questions:
1. How to update existing ticket?
I have an alert with one main and one escalating action (if node is still not Up after 7 days).
Main action creates SN ticket. Is it possible to update this ticket (I want to add a comment like "ticket was escalated after 7 days of inactivity")
2. Is it possible to get ticket number somehow? I want to put it into escalated mails body.
Is there a variable for SN ticket number?
