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We recently started using the network scanner to pull in assets via SNMP. It hasnt been perfect but has been going pretty well. We're at the point that we want to start populating the custom fields we've added to the asset types, but aren't seeing a way to do it en masse. Unlike most other asset types, there's no option to…
Hello Team, We have discovered few servers through agent but in CMDB CI type , it is showing as Computer. When i checked with the support team , they informed that its a limitation and it feature request. So i would request you to consider this as feature request. Ref. support ticket no :02078133
We started to use the network scanner to move away from inventory spreadsheets. It's been mostly good, but some of our network devices get miscategorized as computers. Brocade switches come up as computer assets and the OS as "Crestron XPanel control system", which it clearly isn't. Converting them is easy enough, but the…
For reporting purposes, customer (Persistent) is looking for the Source Column to show in the CMDB like it does for Computers and Network Discovery.
Please add the capability to create and/or change the Asset Status in Assets and/or the CMDB.
Hello, I'm having some challenges with Aruba SD-WAN Edgeconnect devices (Silverpeak SD-WAN). We are running the ServiceNow Graph API integration with Solarwinds, in order to pull in serial numbers for the ServiceNow CMDB. We are grabbing serial numbers successfully from Juniper Networks devices, but not from Silverpeak…
Hello, we recently integrated our Orion to ServiceNow for CMDB integration using the Graph connector. Once a long time ago we used to do the CMDB integration using the SQL Database. Back then, devices used to populate in CMDB in ServiceNow with 'Serial Number' populated, which properly sorted the configuration into the…
The CMDB view in ServiceDesk needs a better view. We would like to be able to navigate all our CI through a menu, rather than setting up what is going to turn into 50+ different views and saving them individually. Creating all these views is going to end up being more cumbersome than useful. Ironically, the view that we…
When attaching CIs to tickets * * Move the Owner’s name higher in the viewing pane for easier identification or… * Customize CI short data to be able add asset tag information or other relevant information.
When creating a Dynamic Form Rule, Not all fields in a given scope are available as a condition. One example that's really affecting us, is that "Type" is not available for "Other Assets". This forces us to create a giant list of parameters that are displayed for every asset.
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