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Hello, I'm having some challenges with Aruba SD-WAN Edgeconnect devices (Silverpeak SD-WAN). We are running the ServiceNow Graph API integration with Solarwinds, in order to pull in serial numbers for the ServiceNow CMDB. We are grabbing serial numbers successfully from Juniper Networks devices, but not from Silverpeak…
Hello, we recently integrated our Orion to ServiceNow for CMDB integration using the Graph connector. Once a long time ago we used to do the CMDB integration using the SQL Database. Back then, devices used to populate in CMDB in ServiceNow with 'Serial Number' populated, which properly sorted the configuration into the…
The CMDB view in ServiceDesk needs a better view. We would like to be able to navigate all our CI through a menu, rather than setting up what is going to turn into 50+ different views and saving them individually. Creating all these views is going to end up being more cumbersome than useful. Ironically, the view that we…
Please add the capability to create and/or change the Asset Status in Assets and/or the CMDB.
When attaching CIs to tickets * * Move the Owner’s name higher in the viewing pane for easier identification or… * Customize CI short data to be able add asset tag information or other relevant information.
When creating a Dynamic Form Rule, Not all fields in a given scope are available as a condition. One example that's really affecting us, is that "Type" is not available for "Other Assets". This forces us to create a giant list of parameters that are displayed for every asset.
Currently, there is no way to change a CI Type for an asset that has been discovered via the agent and the agent likes to assign most things as a computer CI. Additionally, there is no way to set a CI Type on an "Other Asset".
using postman POST https://api.samanage.com/configuration_items.json Headers set to Accept */* Content-Type application/json X-Samanage-Authorization with value Bearer <token value> Body is marked raw sub type json body value is copied out of the solarwinds docs { "configuration_item": { "name": "walrus",…
Please can you provide the ability to use SW as a discovery engine to populate the CMDB with the end points that are being monitored.
We need to develop in the CMDB section the filling of items based on the upload of an excel file that is uploaded, since we have several items in an excel file that we want to upload to Service Desk and that the insertion of information automatically, currently it has to be done 1 by 1. Let you know your comments Best…
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