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We are in the process of getting SolarWinds to cut tickets to our ticketing system, Cherwell. Has anyone had success getting this to work? If so, what was required?
Hey there. So using a Web Help Desk email address to create tickets from incoming messages is a very useful function, there's just one issue with it I'm trying to straighten out. Sometimes people will create an email that includes Help Desk as well as other individuals. Those individuals will respond and Help Desk will…
My question is this: - In WHD (Web Help Desk) - with the service desk that has a dedicated whatsapp account for the service desk (WhatsApp Business) ---> there is a possibility, a way, a procedure to generate a ticket automatically from a whatsapp message? Thank you very very much for your cooperation !!! Giovanni
Hi, We are passing below in body to create ticket but when we pass MACRO like statistics we are getting error. Without Macro ticket is getting created. Not working:- "title": "Critical Alert - High Memory utilization ${N=SwisEntity;M=PercentMemoryUsed}", Working:- "title": "Critical Alert - High Memory utilization",
As of topic above, instead of only sending to me, am I able to see other recipients' email addresses under the CC list when creating the ticket?
Hi Folks, Would like to see if we are able to add parameters extract from tickets custom fields to email subject and ticket info. I have tried to change <var1> in CustomLabels.properties but seems unable to do so. Thank you in advance for the support. Thanks and regards, Calvin
Is it possible to put a link on an site that would open the WHD right to ticket creation with data like * subject * description * category already filled in? looking to fill a gap where a user can make improvement suggestions by clicking and submitting
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