Is it possible to put a link on an site that would open the WHD right to ticket creation with data like
already filled in?
looking to fill a gap where a user can make improvement suggestions by clicking and submitting
For something like this you could host your own webpage (or Sharepoint page or something similar) and create a form on that webpage. You or a dev/webdev person would have to write something to create a ticket in WHD using the Web Help Desk API when the user submits the form data.