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We were trying to create a Power BI report that allows us to view user time tracks. The purpose was for us to be able to view how much time was submitted on individual incidents. Right now, we can only see the total amount of time users submit but does not let us drill down to which incidents they submitted time for. There…
When creating a new ticket from the web, if you choose to create it as "Closed" there is no option to put time towards that ticket. If you want to put time towards the ticket, you now have to find the ticket and put in your time. It would be nice to show a time entry box when choosing the "Closed" option, the same way it…
Add the ability to add custom fields (like a dropdown or multipick list) to time entries and then the ability to view Time Centric time tracking reports by those fields. Also add the ability to filter by the Category of the ticket in Time Centric time tracking reports. Example: * Add a custom dropdown field to time entry…
The ability to see how much cost would be incurred based on the time spent by technicians (or other users) on incidents.
as of 3/8/2021 we are no longer able to simply hit enter after adding the details to the time track field and instead have to use the mouse to click on the enter button on the screen. This is significantly slower then before and when I have a call queue things like this matter. ALT+ENTER is the same keyboard shortcut used…
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