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We have installed the integration pack for SolarWinds and ServiceNow to create incidents based in network event triggers. The integration pack works great for the most part. For our incident process we need the CI name to be based as the short name, what SW is passing is the FQDN. Has anyone figure out how to pass just the…
Hi, We are looking into installing Kiwi Syslog Server or LEM for our log monitoring needs. Currently comparing Kiwi Syslog Server and LEM and trying to find if one or both of them has feature that helps us to create service now ticket when we receive certain logs. We'd appreciate any information on this. Regards, Manish
Is anyone aware of how to get additional properties available in the service now incident trigger action? We have all the roles assigned to the SNOW user that are in the documentation. We really need cmdb_ci Class property in order to bind our servers correctly. Because right now a windows server that were passing in the…
Hi, My client have been a solarwinds-user for about 6 months, and just recently we've started seeing a behaviour which I cannot understand. So, you have one device/node that goes offline. Solarwinds creates the information shown in the dashboard and creates a ticket into service-now. From here all is fine and dandy. When…
How hard is it to integrate Service Now with Orion? How does it work with using Office 365?
Hello, I am testing on integrating ServiceNow with Solar Winds. Currently trying to setup alerts, and I am receiving an error: Failed to create incident. Check the connection to your ServiceNow instance on the ServiceNow configuration page. The simulation does create an incident in ServiceNow, not sure why the error is…
I am going to put an alarm in my network environment. I want to send alarm to service-now in the way below: If I have a site that has 100 switches, I do not want 100 alarms in service-now without 1st from that location. Or, choose which one I want to be able to send to service-now. I have a very big environment. If you…
Has anyone used the out of box integration that is available with ServiceNow Event Management for Solarwinds Connector? We are not able to post the REST API to SolarWinds node. Following are the details: https://<IP>:17778/SolarWinds/InformationService/v3/Json/Query?query=SELECT%20TOP%2010%20NodeID%20FROM%20Orion.Nodes…
We have a service-now prod and dev instance both configured for Solarwinds with the API. When we want to dev out an alert using the API, we can have it generate an incident in our Dev Service-Now instance but we can;t change the instance to Prod once we are done. Even If I try to duplicate the action or the entire alert,…
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