NPM and ServiceNow Integration, passing short device name

We have installed the integration pack for SolarWinds and ServiceNow to create incidents based in network event triggers. The integration pack works great for the most part. For our incident process we need the CI name to be based as the short name, what SW is passing is the FQDN. Has anyone figure out how to pass just the short name out of SW?

Below is what we have set in SW, the Configuration Item we are using the {N=SwisEntity;M=SysName} We also are passing in the Description field.

SW Config.png

Is ServiceNow below is what we get, it creates the incident but getting an error on the CI name. The name is being passed as dyax-north-1.dyax.com, but in the CMDB the name is dyax-north-1. Is there a way with in SW to truncate and texdt after the first dot in the text being passed?

Here is the message in the log file for this incident.

Thanks

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ryan.davis26

This would be a serviceNOW issue. I know when we pass short name it resolves despited the FQDN only being in the CMDB. But our engineering team handles issues on the SN side... sorry I couldnt be of any help

Curious though... how did you get "type" as an available property? I don't see that in our configuration:

bravosa

did you find how to solve the FQDN name issue?

I'm having this issue as well.