The most recent content from our members.
This idea is to add "Do not overwrite existing value" Options to the "Attribute Mappings" screen for the "AD/LDAP Connections" that you can create for the Clients module: Use Case: We have an employee directory that contains phone numbers, but many times they are generic numbers that lead you only to department…
Who cares about privacy? The classic argument, "If you're not doing anything wrong then you have nothing to worry about," has a tiny, yet important flaw. The word, wrong. Who defines what is wrong and what is not? For instance, if I were to text a crude joke to one of my friends in my contact list (as I often do) the…
Most companies use contractors for strategic purposes within their development and support organizations. Even the IT team within many companies of different size do so. Part of getting a contractor integrated into the workflow of a team is making sure that all the usual communication channels are open. So the common…
Is there a way to normalize phone numbers or make them all appear in the same format such as (XXX) YYY-ZZZZ? Currently if we have a phone for the person in their AD profile it fills in but if not they can free type. This is annoying as some users type their extension xYYYY, some type all numbers XXXYYYZZZZ and some don't…
not sure where this would go, but thought I would place it here, as I was calling about an issue. Maybe it would be good to have an initial case taker, that just assigns the ticket number and drops you into a queue, or once in the queue if you hang up you will get a call back within X hours, similar to how VMWARE works…
I'm looking for a way to create reports that are more phone friendly, either by generating them in plain text or by eliminating the SolarWinds menu wrapper that appears at the top (which, on a phone, makes for several screens of scrolling before the real content of the report appears). Any experience/ideas/suggestions?
According to the Pew Research Center’s Project for Excellence in Journalism series, Future of Mobile News, half of all adults in the United States own either a smart phone or tablet. And almost 70% of those people use their mobile devices to get the news.1 In another article in this same series, 56% of tablet users check…
Here's the deal... We get a TON of alerts on our blackberry's overnight. Most of us ignore them, but we want to have an alert get through to the "person on call"... So we toyed with the idea of an SMS message.. I got it to work, but I would have to go in each week and change the number it pages when there is a problem.. We…
It looks like you're new here. Sign in or register to get started.