The most recent content from our members.
While performing initial configuration, we created a service provider that is no longer needed. We have disabled it, but in the spirit of "keeping things clean" we would like to be able to delete this service provider. We understand that any history/etc tied to that service provider would be deleted.
Groups being at the Organization level seems to be a legacy feature, and may be fine for some groups (while I can't really think of any.) But more often than not a group is going to be specific to a Service Provider. For example, IT doesn't need to have a group called "Payroll", and Finance doesn't need to have a group…
When we moved to ESM, we created a new Service Provider to work from, as our old instance was a bit crowded by junk data from other departments. Now that we're in ESM, we have this old instance along with our new Service Provider, and we don't have the ability to disable the old instance because it is the "primary" Service…
Right now our IT Help Desk Provider has an icon of 3 people (which seems ideal for HR), our Maintenance Provider has a building (which is fine) and out Finance Provider has a computer mouse (which should be for IT.) We should be able to change these icons, as the entire point of an icon like this is to be a quick indicator…
With the new migration to ESM, there are now multiple service providers you can create. I'm submitting this feature request to allow for admins and service task agents to be able to move/merge/migrate tickets/change requests/workflows from one service provider to another based off need. 1. May a requestor submitted a…
On modern enterprise networks, 100% uptime has become table stakes. Most organizations can no longer rely on a single circuit for internet connectivity. We look to carrier circuits for the redundancy and guaranteed uptime that our organizations need. When carrier outages occur, network engineers find themselves in a hot…
I'm looking for the best method at attempting to display any outage reports for a specific service provider. I have been trying to add specific elements from http://downdetector.com/status/level3 with the custom HTML widget but am failing at creating some sort of live feed. Has anyone else attempted something like this? If…
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