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WHD 12.8 mysql upgrade from 5.7 to 8.0 X error when forwarding from email to WHD helpdesk We're sorry, an error occurred while attempting to process your support request:
com.webobjects.eoaccess.EOGeneralAdaptorException: EvaluateExpression failed: <com.macsdesign.util.MDSMySQLPlugIn$MDSMySQLExpression: "INSERT INTO webhelpdesk.JOB_TICKET(BCC_ADDRESSES, BILLING_TERM_ID, REPORT_DATE, ORIGINAL_TECH_ID, SHIPPING, HAS_BEEN_REASSIGNED, SEND_GROUP_MGR_EMAIL, TRAVEL_COST, SEND_TO_CLIENT_CC_LIST,…
12.6 MySQL Upgrade Fails
Hey everyone, I have attempted to upgrade WHD 12.5.2 to 12.6 a few times now and every time I run into the same issue. The application updates without issue, but the database upgrade fails. We are running MySQL 5.7. The error in the whd-spring.log file states that it is attempting to run "UPDATE client SET email = NULL…
Change the 'Dark Theme' in WHD 12.6?
Just upgraded to WHD 12.6 and noticed the 'dark' theme. It hides our logo. Is there anyway to change this part?
Daemon Issue
Recently I have upgraded my iteration of WHD, from 12.2 to 12.5.1 . After doing this I ran into an error : Another daemon was detected, running on host " " . Please change your configuration so that only one instance of the application is running as a daemon. For details, see the README.txt file in the Web Help Desk…
Run Tech Account Total report
Hello, We're running WHD 12.5.1, and are preparing to upgrade to WHD 12.5.2. I was wondering if someone can help guide me with the following; I want to run a report that tells me how many total Tech Accounts we have. This is so we can then, verify each Tech account to make sure they have a client account linked to their…
Need advice upgrading WHD from 32-bit to 64-bit
Hello WHD Community, I've got WHD version 12.5.0 - Build #12.5.0.1269-HotFix1 running on 32-bit Windows Server 2008 Enterprise SP2. * To upgrade WHD to 12.5.2, I'm going to first need to upgrade/migrate the OS to 64-bit, correct? * Assuming that is correct, I haven't been able to find documentation on upgrading a 32-bit…
How do you migrate WHD client directory from Novel eDirectory to Active Directory?
WHD 12.0.1 has been connected to Novel eDirectory. Now I am going to upgrade to WHD 12.5.1 with Active Directory. If I change the current client LDAP configuration from Novel to AD after the upgrade what happens to the existing contents and tickets? If you have an experience with the directory migration, please let me have…

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