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While you currently can create a group for a static set of users, this particular feature request would specifically allow you to pick multiple users, randomly, from within the incident when doing the @mention function. There are many times that the set of reference users is not the same depending on the incident…
I think it would be extremely useful to allow mention of a group on a ticket to work in the same way as mentioning a user. Currently when you mention a group they get the notification but there is no access control to allow them to see an incident when a group is mentioned. Ideally there should be a permission level for…
Please make it work in a similar way to the incident module. Currently we can't @mention a requestor in the change module. An e-mail doesn't even get generated for them.
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