The most recent content from our members.
Hello! I have a project I am working on to capture the "second response time" of a ticket. After some testing I figured I could accomplish this via runbooks, API, and automation rules. I have another runbook executing in a similar way via a 5-step API runbook to relate the requester's computer to the current ticket via…
It would be great if the Process Integration option in Service Catalogs & Runbooks was available in Automations. This would add so much power to Automations.
It would be great if the Create Record option in Automations was available in Process flow for Service Catalog & Runbook items VS having to use a complicated API call though the Process Integration.
Description: Enhance SolarWinds Service Desk by enabling the automatic execution of predefined runbooks based on specific parameters or trigger conditions—such as request type, category, custom field values, or workflow rules—rather than requiring users to manually select and execute runbooks within a Service Request.…
I'm starting a runbook for troubleshooting incorrect VLAN assignment, and I realized I'm missing leveraging Orion NPM's power to make troubleshooting simpler. What ideas can you come up with to improve this non-Orion-based troubleshooting flow, that could include NPM and NCM? Runbook: Troubleshooting Incorrect VLAN…
It looks like you're new here. Sign in or register to get started.