The most recent content from our members.
TLDR: Allow support technician/incident assignee (Service Agent role) to redirect pending Approvals to any end user (Requester role). SWSD needs some options to enable less restrictive Approver options. There are some instances where it is appropriate for the incident assignee to be able to manually select who the Approver…
It would be helpful to be able to export all Service Catalog items into a CSV file and include the list of approvers defined on the Processes.
We have a number of business users set up as Service Task Users, to enable them to approve changes. They are not appropriate to set up as Service Agents, as they do not need the full functionality of SWSD (and frankly it would be prohibitively expensive for them all to have a full licence). However, the quality of the the…
I have an automatic approval process set up for all requests that require a purchase such as an employee requesting a new computer or requesting software that we have limited license availability on. These approvals go to the IT manager and they are set up dependent on the client selecting one of the request types. I have…
Simply put, I'd like the functionality to be able to keep approvers from having to approve their own requests. Presently under our current setup, all clients submit a ticket and one of up to three location approvers (managers, assistant manager, etc.) approve the ticket; in addition, if an approver at that location needs…
Currently (WHD V12.1.0), the only WHD users with permission to override an Approval process are full WHD Admins (verified with SolarWinds tech support). I need to be able to assign my techs permissions to override approvals, without giving them full admin access to WHD. A thoughtful design with full granularity would be…
Does a person have to be a Tech in order to be part of a Change Advisory Board (CAB)? I've got a person who is a second-level approver for Change Advisories. He is getting an error when clicking the approval link. The the error says he is not authorized to submit approval emails.
Not all devices belong the same department (custom property). We have 6 different departments. And each department are responsible for different devices. This system will not work in our environment. Because request mail send to all groups.
It looks like you're new here. Sign in or register to get started.