The most recent content from our members.
After experimenting with the Service Desk app for Teams, I've been unable to get the app to prompt me for a sub-category, which it reports is needed in order to create a new ticket. My workaround was to create an "undefined" category with no sub-categories... I have no issue with the Virtual Agent, which prompts me for…
Request: Allow the mobile app to scan barcoded asset tags to match a computer (or other asset!) record. We have thousands of devices tagged with barcoded asset tags. The mobile app would become 100 times more useful if we could scan our existing bar codes to match a computer inventory record for update or review. It's just…
To be able to accommodate customers from all across the globe (and the app, specifically), it would be great if it could handle UTF-8 as default encoding instead of ISO-8859-1/15 (Win-1252). The reason I'm opening this request, is because, at least here in Sweden, we use a lot of umlauts, and sure.. the web app performs…
Rather than developing separate mobile apps for different platforms, create a useable mobile web interface that would work on any platform.
One thing I’ve noticed when diving into the asset module of SWSD. You can print QR/barcodes for “Other Assets” which would be something like a monitor. The issue is, when you open the App (at least on iPhone) you can only scan QR/Barcodes for Computers but not any other asset type. To me, if we are going to put linked…
Can we have the non-computer assets added to the mobile app?
Currently if you are using a SAML provider for login to WHD server and want to use the IOS app this is not support. You just get a username/password incorrect error on the IOS device. This is a serious issue as it makes the application 100% non usable.
I think it is time we bring the Trap and Syslog alerting features into the main dashboard and inline with all other alerts. We have a lot of UPSs deployed into the world and monitor them for battery level, input variables and load (pretty much the same as everyone). The UPSs will all send SNMP Trap alerts when power fails.…
I asked (at least 1 year ago) and warned that the Web Help Desk app would no longer work on iOS devices and SolarWinds needed to do something quick. Well, the Web Help Desk app has been removed from the app store, and therefore (at least in Education) has been removed from MDMs and all devices. Our Techs are now without…
Can someone from Solarwinds confirm whether there is work on an update to the Mobile App for Web Help Desk? Hoping that there will be an update to the iPhone app, and a new iPad app, with more computer like features. An Android app would be great as well. Now that we are on WHD 12.5, it seems the mobile app has been…
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