The most recent content from our members.
Have you ever heard someone say, “I’m too busy putting out fires”? What if the only way to get ahead of those fires was to make way for change—to improve the foundations and infrastructure to reduce the fires you had to put out? This episode will discuss the fantastical balancing act of maintaining operational excellence…
Ever since we started using SWSD back in 2014 we have had to track full IT projects within a separate platform called Teamwork Projects. Given all our technicians are in the SWSD platform daily, it would make life so much easier to just have a built-in Projects module to loop in multiple people, tasks, diciplines to…
Proposal for the Implementation of a User-Driven Improvement Section: In our current operational framework, users are encouraged to submit enhancement requests for the programs they utilize through our helpdesk ticketing system. These requests are subsequently manually transposed into our project management platform on…
Webdesk is clearly most commonly used by IT departments within organisations, and in IT, we deal with a lot of 'projects' that require ongoing task completion and multiple technicians. Some projects can span over months/years. Currently, WHD doesn't provide the necessary means to create Projects and track them over longer…
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