The most recent content from our members.
We currently have over 300 techs spanning 10 locations and approximately 150+ tech groups. It becomes a panful exercise to manage with the amount of scrolling involved. Current install is 12.8.3 - Build #12.8.3.2944-HF2 A few suggestions On the General->License Tab 1. Ability to manage/view licenses by Location or Location…
I would like there to be a way to have some type of wizard that assists when a tech is removed from the system. Currently you can disable or delete a tech but they still retain things like Group membership, manager, notifications in approval processes ect. There needs to be a better way to find out where that tech is…
I would like to see the ability to force techs to only have the "save and e-mail" option instead of just save. This would eliminate techs "forgetting" to notify the clients when they provide updates or close tickets.
Today I was asked to get statistics on our Technicians account data in web help desk, this is something that I have never done before I am primarily looking for average log on time, last log on date, things of that nature. I am running version 12.5.1 on Linux with a PostgreSQL database. Any help would be greatly…
Currently, Tech accounts can have permissions to import all items (Tickets, Clients, Assets, Locations, FAQ's). The only item they cannot import is Parts. There should be an option to allow Technician accounts the ability to import Parts.
I was wondering if there was a way to easily enter technician contact information into Solarwinds maps. We would like to make it easy for our help desk to find the contact information of our techs when troubleshooting network performance issues in the field. We are looking for a solution that would make this more…
Issue: When Technicians attempt to modify a client/technician-created WHD ticket or attempt to create a new WHD ticket, they only see ( 3 ) Status Types under "Status & Schedule." Those types follow: - Open - Closed - Cancelled As an Administrator, if I go to "Setup > Tickets > Status Types," I see the following: Type…
In Australia everybody is on first name bases. I like to search and sort the technicians by first name as you can do with clients.
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