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AD has a field where you can specify a users manager. The ability to dynamically get this information at ticket creation time for use in approval process would be very useful. Edit: This could also be useful to link with Example user requests access to a network resource. The users manager could be sent an approve/deny for…
I was copying email addresses into Recipients of the Email action and realized after the fact some of the emails had the less than/ greater than symbols surrounding it. When I went back to delete them, it doesn't show up, but only has the trash icon. When I click the trash icon, it just compacts into a dot, and it won't…
In permissions and Roles, it would be helpful to have a scope option of "direct reports" so that we could give permissions to supervisors of users. For example, I would like to have a supervisor who manages users in multiple departments be able to create an incident on behalf of a subordinate. With the current scope…
Hello, We would like to deploy OpenJDK with Solarwinds Patch Manager but we discovered that the latest available version in PM Catalog is version 8. Who knows why there is no available packages for version 11 and 14. I know some licensing issues related to Java but we are using https://adoptopenjdk.net/ version that is…
At the moment, it is only possible in the fat client to have a AD Lookup for the manager. It is not possible in the Webinterface. It would be nice if this is possible in a future version fo the product. Thanks Pirmin
HTML Templates for Advanced Alert Manager: colour coded html templates for Advanced Alert Manager, Green for good yellow for warning red for bad
Please add "Assignee Reports To" as an available field in search results for incidents. I use a lot of pivot tables for reports and it would be incredibly useful if I could use managers as a grouping tool for open incidents. I can't believe that field isn't already available.
When performing a search based on the "Assignee Reports To" for incidents, there should be an option to include the manager as part of the list. Many managers work incidents and it is not possible to add them as another criteria of "Assigned To", that is ignored.
Hi.. I am trying to setup alert for Hyper-v and ESX host if it reboots.. I tried it with setting like runtime less than 30 min .. but it does not trigger the alert whenever the host reboots.. can anyone help me setup this alert?? i have NPM, SAM , VMAN and other modules. I have setup Vcenter on VMAN and integrated it with…
I have an Email Active Response connector in our manager (LEM appliance). It is not sending any emails. The email test generates and event "Name: InternalCommands EventInfo: Initiated Action: Send Email Message " but no other information is to be found. How can I troubleshoot the email configuration? Where can I find out…
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