The most recent content from our members.
Right now when using the "My Approvals" module in Web Help Desk to process approval requests, the "Display as a ticket note" checkbox under the "My Vote" column, defaults to FALSE (UnChecked). This feature request is to change the application so that the "Display as Ticket Note" checkbox is checked (TRUE) by default: The…
This idea is to enhance the "Assigned Tech" area of Quick Tickets, so that when a Quick Ticket is used, there can be more control over who is assigned a ticket created by the feature. The image below illustrates the proposed changes: The existing "Request Type" field on the Quick Ticket can be removed as the new "Default…
As of Release 12.8 Web Help Desk now requires tech's to use 12 character long complex passwords to login: https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-8_release_notes.htm#:~:text=to%20Purchase%20Order-,Improved%20password%20policy,-The%20new%20password This makes logging into Web…
As a group, we need to stay active in our use of the Web Help Desk Feature Request Area of THWACK. Recently I read the following idea that was posted about a month ago, only to discover there had been no less than 6 other posts over several years, requesting to have a feature implemented:…
When I look at the long list of feature requests in THWACK: https://thwack.solarwinds.com/product-forums/web-help-desk-whd/i/feature-requests I see a lot of great ideas that have gone unvoted for. Instead, some of the grander more difficult features have been voted on and bubble up to the top which might be more "cool"…
This feature request is to add an "Advanced Search" term to Web Help Desk that allows you to find tickets that are CHILDREN or PARENTS: Use Case: Right now, you're not able to search for tickets that are CHILDREN to other tickets which for example...that haven't yet been closed. You're also not able to just find PARENT…
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