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ARM Log files can build up over time, but are only relevant for current issues, so more than a month or two of log files is all that is needed to be retained for trouble shooting purposes. Many customers have had ARM installed for years, so will have log files for that entire time. Recommend to set default option for 90…
Hi! Sorry, i don't really understand the schedule in KSS NG: when I simply want to perform a daily archive job, I have to choose one of the 'every day' options, otherwise it will always do it every minute?! How for example can I set an archive job for every day at 8pm? ;) Thanks! Schitti
I posted another feature request about allowing an archive option for old Service Catalog items so that could fix this. As an alternative, Service Catalog requests that are set to Draft state on the backend are displayed in the portal to users that have the Agent role. Requesters are not able to see any Catalog item that…
An archive option and archive view for old service catalog requests so that they do not appear as draft if you want to keep them, they can be saved for historical data, restored if needed, remove clutter, etc.
Following my upgrade to 2023.4.2 from 2020.2.6, I noticed that there was a change put in in 2023.4 that now requires credentials for placing NCM Archive Configs to a custom location. I had been dropping them to E:\NCM-Archive-Config and now with this update it reverted to default. Can these credentials be either a local…
Hello team, three months ago when the Radius password for our switches was changed in August. As a consequence, the NCM (Network Configuration Manager) is currently not backing up configurations to our local disk. To address this issue, my plan is to update the Radius password within the NCM settings. I believe I can do…
Requesting the ability to add custom states for solutions. Rather than delete those no longer in use, we'd like the ability to set the state to archive.
Are there any performance implications from having lots of archived ticket request types? Should they be deleted? Should the associated tickets be deleted after the request type is deleted? We are working on cleaning up and reorganizing our Web Help Desk ticket request structure and will have lots of request types getting…
It would be convenient to have an Archive state for Service Catalog items and Solutions. There are situations where certain pieces of software or processes are retired, but we don't want to delete the article or form. We would rather archive it to have it as a reference. Using the Draft state doesn't work well for this…
Right now, Alert Custom Properties are at the alert level only. We have a need to have a custom property or notes field that follows the alert into the history table. Our current example is ticket number. I've seen others request notes persist with the alert into archival. An alert fires, our operations logs a ticket and…
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