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Due to authenticating against AD/OKTA, we have the option to Show Password Settings disabled. However, after the upgrade to 12.8.7, techs can no longer save their profile without getting the error "The tech's old password is incorrect." Admin accounts have no problem, and I've had to take a couple techs in other…
The SolarWinds podcast crossover event you’ve all been waiting for: Chrystal Taylor and Sean Sebring talk with Movies & Mainframes host Andy Garibay about the best, weirdest, and most confusing tech gifts you can give your loved ones (or, let’s be honest, yourself) this year. https://solarwinds.wistia.com/medias/8hrj4xihig…
We currently have over 300 techs spanning 10 locations and approximately 150+ tech groups. It becomes a panful exercise to manage with the amount of scrolling involved. Current install is 12.8.3 - Build #12.8.3.2944-HF2 A few suggestions On the General->License Tab 1. Ability to manage/view licenses by Location or Location…
Background: We have clients connected via LDAP and authentication via SAML 2.0. When trying to modify anything on any tech's account we get the following Null pointer exception below. The top of the stack says the validatePassword function failed but that's because there is no password field for techs once you switch over…
Hi Team, I'm noticing emails are not delivered to the tech when a ticket is reassigned to another tech. I tried this on both 12.7.10-HF1 and 12.7.12-HF1. Any suggestion? It should appear like this below screenshot when a ticket is reassigned.
Currently, the options are to choose a Tech or a Tech Group. I would like to have an option to display ALL Tech Groups or ALL Techs on the Calendar!
Good morning. Similar to this referenced case, i'm having the same problem with the FAQs on WHD: * Reference: https://thwack.solarwinds.com/product-forums/web-help-desk-whd/f/forum/27585/issues-accessing-faqs-as-a-tech As a client or admin account , i can see all the 900 FAQs registered and approved, but as a TECH account…
We are seeing this error in our log file. Can someone please explain what it means and what we need to do to prevent it from occuring? Thank you, Peter
Is there a way to change the colors, font size, etc for Techs? I know I can change colors for the Clients UI, but I was wondering if there is an option for the techs. I'm not a fan of the Grey/White UI.
Today I was asked to get statistics on our Technicians account data in web help desk, this is something that I have never done before I am primarily looking for average log on time, last log on date, things of that nature. I am running version 12.5.1 on Linux with a PostgreSQL database. Any help would be greatly…
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