In the Criteria for an Action Rule there is no Condition for the current Alert Level. Now when an alert is met emails can be sent from WHD. These emails show up in the ticket history as System created. It would be nice if a ticket reached a certain level that an automated escalation process could take place. An example: say a ticket needs to be completed by noon everyday. The tech isn't able to get back in time complete the task or even reassign the ticket. If the ticket is still open and hasn't been updated by a technician after a certain amount of time an Action Rule could reassign the ticket.
