3rd Party Event Escalation/Acknowledgement with Voice Calls

I've been tasked to
find a 3rd party application to be able to send my alerts from Orion and a few
other systems to that can intelligently take these alerts, filter/apply rules
to these alerts and then perform email alerting with acknowledgment. If
the alert isn't acknowledged in a specific time, then email their back and/or
their boss.

Another situation is
where when event type X happens, I need to be able to do Voice calling to
deliver alerts.

Suggestions?

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njoylif

MIR3 has a product called Telalert that should be able to do everything you need it to.

czajkaej

I setup a tiered alerting system on a per device for the servers, and one for Switch Distro Failures.

POC Alert 1	TEST-TEST-TEST is currently Down Network Impact: Non-Critical Location: Work CPU: Memory Used: Avg Response Time: Last Reboot: Monday, August 02, 2010 12:10 PM Primary POC: Joe Secondary POC: Amber Backup POC: Sheri Team Lead POC: Steve, Mark This is an Initial Alert. Please Acknowledge this Alert on the Orion Web interface using your account. Messages will be sent to the other POCs starting in 15 minutes, with Acknowledgement status until the problem is resolved. Alert Name: Alert for when TEST-TEST-TEST goes down Orion Alerting POC: John
POC Alert 2 POC Alert 3	TEST-TEST-TEST is currently Down Original Alert Triggered @ 8/2/2010 1:22:05 PM Alert Status: Not Acknowledged By @ 12/30/1899 12:00:00 AM Network Impact: Non-Critical Location: Work CPU: Memory Used: Avg Response Time: Last Reboot: Monday, August 02, 2010 12:10 PM Primary POC: Joe Secondary POC: Amber Backup POC: Sheri Team Lead POC: Steve, Mark This is a reocurring Alert to notify the POCs that something is wrong with a device on the network. Coordinate repair with the highest available POC if this Alert has not been acknowledged. This message will be repeated every 30 minutes until repairs are complete or the device is placed into an unmanaged status. Alert Name: Alert for when TEST-TEST-TEST goes down Orion Alerting POC: John
Team Lead Alert	TEST-TEST-TEST has been Down since 8/2/2010 1:22:05 PM Network Impact: Non-Critical Location: Work Primary POC: Joe Secondary POC: Amber Backup POC: Sheri Team Lead POC: Steve, Mark This is to Alert the Oncall Team Leads of a problem that has not been acknowledged or resolved. Alert Name: Alert for when TEST-TEST-TEST goes down Orion Alerting POC: Ed Czajka, Al Petties, John Plough
Resolved Alert	TEST-TEST-TEST is currently Up Network Impact: Non-Critical Location: China Lake CPU: Memory Used: Avg Response Time: 0 ms Last Reboot: Monday, August 02, 2010 12:10 PM Primary POC: Joe Secondary POC: Amber Backup POC: Sheri Team Lead POC: Steve, Mark This is to notify all POCs that the network device is now functional. Alert Name: Alert for when TEST-TEST-TEST goes down Orion Alerting POC: John

MagnAxiom

Thanks for the suggestion njoylif!!

Anyone else have an alternative to MIR3 so I can do some comparisons? Who are MIR3's competitors?

ptremblay

Did you end-up using MIR3's solution? I'm looking into Xmatters, but it's an unsupported integration.

MagnAxiom

Sorry for the late reply, but yes, we did go with MIR3. Everyone loves it.