The most recent content from our members.
The current options available to customize the portal are OK, but it would be nice if there were a larger pool of icons to select from, or provide the ability to upload your own. It would also be nice to have the option of making the card background on the widgets and tiles transparent. Sometimes an image or text would…
Make the Portal more friendly to the community it is exposed to the audience. On the Welcome Message allow say {{requester_firstname}} as it does on E-Mail messages and the Search Message similar so you can do "Hi Kevin, what can I help you with today?" and it has picked up the user's name automatically
Hi Prod team, Can we update the default link "Service Desk by Solarwinds" in Portal View -> My Tasks into other text label? Many thanks,
I posted another feature request about allowing an archive option for old Service Catalog items so that could fix this. As an alternative, Service Catalog requests that are set to Draft state on the backend are displayed in the portal to users that have the Agent role. Requesters are not able to see any Catalog item that…
We recently discovered that the search bar (called Universal Search according to SWSD documentation), only allows requesters to search for service catalog request tickets and solutions. I think it would be even more useful for requesters if Incident ticket categories would be included in this search bar, whether it be…
There is no option to make the Process tab visible in the Portal view. Currently, this part of the incident is only visible in the Platform (service agents and administrators). It would be great if the requesters could also see this portion of the service request so that they can see the progress of their requests.
It would be good to have the option of displaying the portal view as the first page you see logging in as a service agent user or service task user.
Hi, I wonder how users can log in to the portal to see all their open/pending tickets in a list/page, similar to what Techs would see?
Our district is experiencing a large number of damaged devices being brought back to IT staff to be sent out for repairs with our Vendors. There are some mandatory fields that I have set up in our systems to identify the devices that are needed for reporting, such as serial, model, room, damage caused by, and a picture.…
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