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I've been looking to add in a notes box into NPM that will allow for our OPS and Engineering team a way to collaborate on redundant/similar issues. Example: I'm working on a 6 second delay between UCLA and one of our interface engines. This is an ongoing issue for almost a month. In our bi-weekly OPS meeting I find out…
Hello, I would like to be able to put notes when un-managing something. The same way when you put acknowledgement notes for an alert. I would like to be able to put something at least (like who, why, and CR-change request number). There are times things are un-managed for a long period of time and it re-manages and is…
All, Currently we make notes on a down alert log entry (usually these notes are short and describe the outage, e.g. power loss, ticket #xxxxx opened with ATT, etc...): Most of our outages are power related. When we run our monthly availability reports I would like to include the notes in the report so we can identify the…
I recently had a request to include notes in the device view for some nodes regarding how to troubleshoot specific issues. i.e. if an alert comes in, what might be the first action to take. The WAN engineers would like to be able to look at the device in Orion, and see some instructions on the best method to troubleshoot…
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