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Hello! I've been running into a problem lately with some of the alerts I am creating. For the most part the tickets are created just fine, and have all the information, but I have a few alerts that create a ticket without a request detail. This causes some glitchiness that we have to work around; we can't save the ticket…
Hello all, New to WHD and having some trouble navigating some of the quirks. After searching the forum, I couldn't find where anyone had already asked this question. It appears there's no way to search tickets based on Request Detail field info. I can search Subject, history, tech and client notes, etc. Is it really…
Although, the "Request Detail" field serves a purpose once a client chooses a Request Type. At this point the field has no purpose. You can’t type in it you can’t do anything with it, it serves no purpose. Is it just there for decoration? Myself, my clients and Administration feel it is confusing and pointless. Maybe this…
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