Request Detail Search

Hello all,

New to WHD and having some trouble navigating some of the quirks. After searching the forum, I couldn't find where anyone had already asked this question.

It appears there's no way to search tickets based on Request Detail field info. I can search Subject, history, tech and client notes, etc. Is it really impossible to search tickets based on Request Detail info?

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Accepted answers

percyplant

Under 'Request' in Advance search

Under "request" for Basic search

Or do you mean the green box that appears under each Request Type which is called "Detailed Instructions", that can only be found in Setup - Tickets - Request Types

All comments

percyplant

Under 'Request' in Advance search

Under "request" for Basic search

Or do you mean the green box that appears under each Request Type which is called "Detailed Instructions", that can only be found in Setup - Tickets - Request Types

thisisthwack

Thanks for the reply, comtcjm. Now that you've pointed it out I see the "Request" search under Basic Search. It took me looking at the drop-down options under Advanced Search a few times to notice "Request". I have been looking for Request Details.

Yeah, what I'm talking about is searching the information that would be populated in the "Request Details" field of the ticket:

Maybe I should have mentioned we are using on-prem WHD v12.6. Not sure if there is any difference between on-prem and hosted.