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If you are wanting to exclude certain entities from an alerting scope, try the below: 1. Go to Alert Settings 2. Create Alert 3. Enter details for the alert 3. Select Metric Condition 4. Select your Entity type - for example 'Servers' 5. Select the scope 'Search Query' 6. Enter the below with your keywords instead…
I have 2 Windows DHCP servers that host dozens of scopes. 1 Scope is set with a range of 10.10.199.20-254 for assignable IPs. I've also excluded the same range 10.10.199.20-254. The only way this scope will assign addresses is with a reservation. The problem is after creating this my SAM DHCP monitor goes off because it…
Please add the "Ad-Hoc" restriction Scope to "Create" "Incidents". Changes already has this. It would solve the problem around restricting creating general tickets in a category/subcategory, while still allowing requesting items from the Service Catalog that are in that category/subcategory. Currently, if you have a…
Today, there is a scope option for "Assignee: -- Assignee --" that dynamically filters Incidents based on the user. Having this same functionality for the user's Groups would be wonderful. In the current configuration, our only alternative is creating multiple identical roles and scoping each group individually. This could…
Understanding our org's use case is atypical, we use "Department" to capture a broad "Division" of our sites. For example, we have 10 sites that do "Construction" work, 4 Sites that are "Corporate" staff, etc. Being able to classify these sites into larger buckets helps with backend reporting. To that end, limiting the…
Placing a scope on "Create Incident" applies restrictions to both "New Ticket" creation as well as "Service Catalog" requests. Having the ability to scope these two types of Incident separately would be very useful. For example, our org wanted to scope "New Ticket" categories to those related to IT concerns. Other…
In permissions and Roles, it would be helpful to have a scope option of "direct reports" so that we could give permissions to supervisors of users. For example, I would like to have a supervisor who manages users in multiple departments be able to create an incident on behalf of a subordinate. With the current scope…
When creating an IP reservation it would be nice to populate both or all Microsoft DHCP servers containing that specific scope at one time. As it is you have to "Send Reservation to DHCP Server" to one DHCP Server. Then you have to repeat the process to send it to the next DHCP Server using the drop-down menu. An even…
We have a specific set of Statuses that are only applicable when an incident is set to a certain Category/Subcategory. We'd like the ability to scope statuses to be visible/usable when the category is set.
Hey everyone! So I'm having an issue with alerts for DHCP Scopes. Namely when the scope is under high utilization. We have a couple of very small scopes that intentionally are set up to only be as big as the number of devices on the net. This is causing a never-ending stream of "High DHCP Scope Usage Monitoring" alerts.…
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