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Hi there, would it be possible to send an email or action when a user Acknowledges an alert? Thanks
Hi All, My team can ack' alerts from the default macro link, and can ack' and add a note from the UI, but cant launch the add note option on it's own without going through alert details. Anyone got a different macro or URL edit that would suffice?
In regards to acknowledge alerts- once the alert is reset the acknowledgement note is deleted. It might be an idea to stop the acknowledgment note from being deleted, so we can look at the historical notes and actions taken to resolve it.
I've seen a couple of topics asking about this, but no one responded. Has anyone been able to have Orion send an e-mail when an alert is acknowledged? Basically, I want Orion to send an e-mail to the ticketing system once an alert has been acknowledged. Let me know if you want more details. Thanks.
I setup an alert to send an email when another alert (I'll refer to this as the original alert) has been acknowledged. However, in the email, the Notes are blank. I'm using: ${SQL: Select top 1 substring(notes,16,200) from alertstatus where activeobject = ${nodeid} and acknowledged <> 0 order by acknowledgedtime desc} I'm…
Since there are 5 of us on the on call rotation I'd like to get an alert when somebody acknowledges a node down alert and who acknowledged it so i don't have to VPN in and look at the web page. I can't seem to find a way to do this and I searched but no luck. I have it set to stop escalating after someone acknowledges the…
We use the following HTML to see and acknowledge events: <iframe id="events_iframe" src="nocmgmt-pr01/.../events.aspx 24 Hours&showCleared=false" frameborder=0 width=555 height=0scroll=no marginwidth=0 marginheight=0></iframe> When we upgraded to 9.5 SP3 it stopped working. Anyone know why this would happen? Thanks a…
I have the Active Alerts, All Triggered Alerts widget on the front page. It's displaying all active alerts, even those acknowledged. I'd prefer that the ack'd Alerts disappear from there, similar to the way Events do.
This is a two part question for which it seems there must be a simple answer that I am just missing because I am new to Orion... * Is there a way to tell who acknowledged/cleared an Event? * Is there a way to unacknowledge/unclear an Event?
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