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Anyone see an issue with editing but also retaining all of the assets under the modified name? For instance "School 1" name changed to "School 1 STEM". Assume the db will keep up with the change but wanted to be sure.
I was wondering if there is a way to remove locations from being a requirement when submitting new tickets? I was able to remove Models, but I can't seem to find where to remove the locations field. We don't use them for almost anything, but for some reason clients can't submit a ticket if they haven't selected a location.…
I am working through our setup of Web Help Desk and have created two (2) companies with locations assigned to each company. When we are creating a new ticket, all of the locations in the system are being displayed in the drop down list as opposed to just the locations assigned to the client. How can just the locations for…
Current scenario is, if a client has been inactivated, it can still reply to tickets or create tickets over email. so in order to stop this from happening I can delete the user, or disable email at a location level whith the caveat of also disabling all location clients. However, there are situations where being able to…
In an environment where Techs must deal with multiple Companies and Locations, the ability to have a view of all the companies and locations is definitely needed, just like the Clients, Assets and Tickets view, a Companies and Locations view has multiple benefits like: - Viewing information regarding companies/locations…
We'd like to assign clients to a Location based on a specific Active Directory attribute. For example, if the client's Office (attrib=physicalDeliveryOfficeName) is 'WDC', we'd like them assigned to the 'Washington, DC' location in WHD. Based on the attribute mapping section in WHD, it looks like the AD attribute has to…
Location Group is our primary Request Type filtering field. Since, with over 1100 Locations, it is impractical to check each individual Location to filter by "Specific", we must use Location Group or All. However there is a critical need for us to either have a request type associate with multiple Location Groups, OR a…
Web Help Desk allows the creation of both locations and departments but there is no ability to link a department to a location. Therefore, when creating a ticket, you must scroll through the whole list of locations and the whole list of departments. I work on a college campus where we have over 120 departments and it would…
Currently when adding rooms to a building it is possible to add the same room number to the same building multiple times without a warning from the software. This is easy to do if you are adding say 200 rooms in a new building by hand it is not unlikely to see a few accidental duplicates. A fix to this would be a prompt…
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