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Hi Community, I’m facing an issue while accessing the SolarWinds Customer Portal. Whenever I log in, the page shows a grey background with the message: “Needed Scripts Are Not Available.” Has anyone else experienced this error? Is it related to browser settings, cached scripts, or something on the SolarWinds side? Any…
We are excited to announce an enhancement that will streamline your login experience between THWACK® and the SolarWinds® customer portal. By linking your accounts, you will gain seamless Single Sign-On (SSO) access, allowing you to navigate effortlessly between these two platforms without the need for repeated logins. Our…
I just opened a ticket and while connected to My Customer Portal, the Settings > All Settings view loose the format because of the Title of the ticket don't wrap.
As per the SolarWinds documentation, we can download the MIB database for an Offline environment: Install the MIB database on Orion Platform 2020.2 and later (offline environment) * * If your Orion Platform 2020.2 or later is in an offline environment, download the MSI version of the MIBs database and transfer the file to…
Hi All. We have an NTA license which is already activated, however, the registration details that was entered belongs to a resigned employee. Upon updating it on license manager, it says "The activation key you entered is not for this product. Enter a different key to try again" even though we selected the right product…
Has anyone else had this issue when trying to submit a case to Solarwinds through the customer portal? I have even had them take a look while on the phone with them and they seemed more confused than me. This is very inconvenient when wanting to submit a ticket just to have some MIB files added to the MIB database... last…
SOLVED (kind of): Figured this one out myself. After doing a Wireshark capture while downloading something from the CustomerPortal, I confirmed that the files are hosted at amazonaws.com, which was already added as a Trusted Site on the server, yet any file downloaded from there was still "Blocked" and had to be UnBlocked.…
We allow customers access to SW to view their nodes, networks and/or NetFlow data based on their services. The issue is that the restrictions to the node or group of nodes for the account does not block the customer view all alerts within the SW instance. This provides them not only information about our network but also…
These videos apply to Orion Platform v2015, including NPM 11.5 and SAM 6.2.3.When playing the video, click the CC button on the bottom right of the video screen, and select your language of choice. Video NameLinkInstalling Network Performance Monitorhttp://embed.vidyard.com/share/XmeNs9uUgCnG9up8F8jcwT Navigating the Web…
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