The most recent content from our members.
It would be extremely helpful if we could use the Email Templaet and Canned Response <tags> such as <client>, <first_name>, etc. Especially combined with Action Rules and Tasks. They already work in the Notes section, it would be nice to get them to work in every field. Ex. Subject: Please deploy a PC for <first_name>…
In the WHD product brochure, Administrator's Guide, etc., there are several references to being able to manage tickets by e-mail. I tripped across the commands in the subject line when playing around with Approvals, but I have not been able to find anywhere where this is fully documented. I am looking for full…
Instead of sending out emails with the same subject line that the client receives it would be nice to know if you were CC'd or BCC'd on a ticket by adding "CC" or "BCC" at the beginning of the email subject. This would help especially in situations where I have all of my WHD emails filtered to a folder so they skip my…
It would be helpful if we were able to customize the information displayed in email subject lines when a ticket is created or updated. As is, the beginning of the ticket's subject line displays following the ticket number, but often the beginning of the subject line is not what we'd like to know. If we were able to select…
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