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Hi Team, We are using different modules in Solarwinds for our Infrastructure monitoring and when an incident/ alerts triggered we need to manually lodge the incident to JIRA service management and create the ticket. I want to automate this process and when an alert triggers it should automatically create the ticket in JIRA…
Hello, I manage the service desk at an MSP. A new client runs a large internal Support Desk using the SW Web Helpdesk. I've never really used SolarWinds software, let along the Web Helpdesk. It is even called Request-O-Matic. They called it ROM. It isn't even called that outside of their organization, I don't think. Even…
In the SWSD tool, you are able to link Incidents to Jira, but not Problem Records. ITIL Defines a problem as “The cause of one or more Incidents. The cause is not usually known at the time a Problem Record is created". Given this could result in an investigation and then resolution tasks being assigned to Software…
This is related to a similar feature request for Problems: https://thwack.solarwinds.com/product-forums/solarwinds-service-desk-swsd/i/feature-requests/problem-record-integration-to-jira After flowing from the Problem ticket to Jira, resolving the Jira ticket culminates in a Change being creating. We should be able to…
Hi there, I am looking for any example/code snippet that I can use to learn how to automate ticket creations in Jira rather than doing that manually. Maybe an API method can work too. So, the workflow should be: (1) Integration between SWSD and Orion creates a ticket. (2) Script looks for any new ticket (3) Script gets the…
Jira Integration - When the SSL certificate is about to expired, the system can automatically give alert and create the Jira issues itself.
Many SolarWinds Orion users need to integrate the monitoring and alerting capabilities with task or ticket tracking systems. The recent addition of the integration to ServiceNow allowed many users to have an easy way to connect the two worlds without needing custom scripts. In a similar way, the research team at SolarWinds…
Is anyone able to get the Solarwind Orion and Jira integration working as described in this URL: https://thwack.solarwinds.com/product-forums/network-performance-monitor-npm/f/forum/85094/orion-jira-integration
I like to see a connection to Jira to submit out of the project management tickets into WHD and the solution reported back to Jira. See Case #679386
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