Ticket not Auto Assigning

Question

Hi,

I have a Web Help Desk Environment.

I have created some tech and some clients.

For example, i have a network tech group and it is assigned to a Router Request Type.

I enable A-Level tech as the option for Auto Assign ticket.

But if a client create a ticket with this request type of Router, Web Help Desk is not routing the ticket to any tech.

Despite the fact that there are like 3 techs in that tech group.

Any Help or Suggestion will be appreciated

danimax · Answer

It is set to : A Level Tech.

There are three techs in that level.

Four Techs in that group.

typhoon87 · Answer

In Setup --> Techs --> Tech Groups --> "Name of your tech group" --> Tech Group Levels --> Auto assign tickets to

What is that set to. Are you sure you have techs in that group and level?