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THWACK Mission: The AI Navigator’s Guide to ITSM

mariefab

Welcome to the September 2026 THWACK Mission!

This month, we’re using the 2026 State of ITSM Report and the ITSM Maturity Playbook as our star charts to navigate AI in service management. Through practical scenarios, technical checks, and a little sci-fi adventure, you'll explore how to move from AI hype to practical payoff, focusing on reliable data, human review, governance, and outcome-based results.

Mission Prizes & Rewards

What is a trip into the simulation without some top-tier gear? By playing along and climbing the leaderboard, you’ll be automatically entered to win our curated, sci-fi-themed prize packages:

Week 1 Prize: Anker 737 Power Bank (PowerCore 24K)
Week 2 Prize: Sony WH-CH720N Wireless Noise-Canceling Headphones

Grand Prize: Samsung Galaxy Tab A11+ Plus 2026

How to Participate

1: Play Daily: Check back every day for a new sci-fi-themed database question.

2. Use the Clues: Read the provided technical resources and hints to uncover the answers.

3. Earn Points & Badges: Rack up THWACK points, claim your bragging rights on the leaderboard, and earn a total of 1,500 points at the end of the mission!

Start Mission

Good luck, Navigators! Mission is open now. Complete your questions daily to earn points and enter the prize drawing!

Find more posts tagged with

thwack_mission

itsm

september mission

Comments

andrew_hess

Good luck, everyone! I want to win the Anker powerbank!

errorqueen

Yay! Another great mission is on the way. Good luck everyone!

mariefab

you too @amore1329!

mariefab

best of luck @jeremymayfield!

jeremymayfield

New Mission, good prizes, Let's Go!!!

amore1329

As good a place as any for Mission Comments… Good Luck, Everyone.

mariefab

we'll look into this!

mariefab

Yes - good luck on this mission @ecklerwr1 !

jaywi11

I keep missing the final question due to timezone disparity.

Any chance we can have these competitions open relative to our timezones (ie mine is AEST +10)? Since the Thwack missions have been back, I check for the day it opens, and the questions are not available. Today, its Tuesday 15th and the day 1 question is now unlocked. (it's like almost a day behind) I used to be able to answer the day's question with my first coffee at 6:30am. On Monday 14th, it's after 9am and it's still not available.

I can do the catch ups fine, but due to this disparity, the competition closes out over the weekend and I never get to answer that final question.

I'll have to raise a new level of dedication if I am ever get the mission completionist badge.

Saturday and Sunday are the only days I don't log in.

🙏Please fix !

I've also noticed the thwack chat for the mission is no longer pinned with the mission itself. The comments of my peers are another one of these things that keep me coming back to this community.

wluther

I thought about that, but ultimately decided to put my comment here instead.

ecklerwr1

Another mission! I guess we put our comments here?

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