Example: Be able to filter out items that have been marked as resolved.
Yes, the end user portal filters need an update. I have users that have many requests and the basic filters that cannot save make it difficult for them to find value in using it so they resort to email.
On the web view under "my requests do you not have filters like these?
If this doesn't work, where are you looking where it doesn't have filters?
Oh, my bad, i just poked around more and saw you are using the widget.