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Coming Soon: Release of Phase 1 for Custom Fields for Searching, Sorting, and Filtering and Adding Service Catalog Fields to Incident Index

joeybrown

To better scale the SolarWinds Service Desk (SWSD) platform and offer more rich features, SolarWinds is introducing the ability to identify the custom fields your organization can filter by, sort by, and search by. Please see the attached PDF for information on the phased rollout. Phase 1 is scheduled to be released this Sunday (November 10, 2024).

[View:/cfs-file/__key/communityserver-blogs-components-weblogfiles/00-00-00-00-39/8867.Custom-field-indexing-pre_2D00_release.pdf:820:615]

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Comments

ChuckZane

I am confused by the information in the PDF document. Is this new functionality related to custom fields going to be available permanently or is this a one-time process. The document makes it sound like we have one chance to select the custom fields we want added/included in filtering/sorting/searching and not a feature being added and always available. Please clarify what is happening here

joeybrown

The new functionality will always be available for you to select and unselect which custom fields you want to search, filter, and sort on. The phased approach makes it so you aren't surprised by fields missing from filters, sorting and search when we roll into phase 2.

Thanks for the feedback!

dthao

@joeybrown Is there a reason we have to pick and choose? Why can’t all custom fields that can be sorted, filtered, or searched be available for these functions?

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