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Allow the ability to @ a user for notification on the fix an issue side

ChipCreely

This functionality exists on the Service Catalog side, but not on the Fix an issue side. Can it be enabled across the platform?

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Comments

lholtorf

@ChipCreely

Do you mean the solution of an incident?

ChipCreely

No, in the comments of an incident. Either updating another user on the progress of the ticket or another agent that may need updating

joeybrown

Hi @ChipCreely,
You should be able to @ mention other agents or service task users on an incident to send them a notification. You will want to open a ticket with support if this is nothing working for you.