A user has created a work request without knowing there was a service catalog item created for printer access.
How would we convert there work request to a different catalog item?
Hi @JackTotey, currently there is not a way to convert from one service request to another service request but the ask has been coming up as of late. The ask makes total sense! I looked in the feature requests and found this, Service Request to Service Request, which is looking for the same functionality. I recommend upvoting for that feature so we can track the want from our customers.
- Joey Brown
Senior Product Manager - SWSD
