Alerting Question about Adding Triggers - ServiceNow

martian_monster

I am working on testing sending Solarwinds Alerts to ServiceNow to generate incidents.  I have this setup and working.  I have a question about the trigger actions - do I have to manually go through each alert and add the ServiceNow trigger or is there some way to add this trigger to existing alerts a different way?  Thanks -Dave

sum_giais

There's 2 methods from within the GUI.

1. When editing the alert definition, manually assign that single action to the alert you're editing on the trigger/reset actions tabs
2. When in the "Action Manager" tab of manage alerts view, assign the action to multiple alert definitions

If you create an action and make it generic enough, you could go to manage alerts, then click the Action Manager tab, find that action and then assign it to the alert definitions from there.

It doesn't provide a lot of flexibility but is easier than editing every alert definition. I don't think it lets you select the escalation level, the order of actions within each level, and you also need to be cognizant of the relative alert object of the assignment. E.g. if you designed the action for a node with node based variables and assigned it to a volume alert none of the variables would work properly.

Not aware of any other way to do this however.