Alert when creating comment via API

patman

When creating a comment via the API, no alerts are sent to anyone. 

I am trying to send an e-mail to the requester.

I am also attempting to add a mention to a user, the requester or otherwise via the API, but that does not alert anyone either.

Is this a bug?  Is there a different was of doing this?

Here is the first attempt that simply copies the text of the message:

{

    "comment": {

        "body": "@ChrisBean this is a message",

        "is_private": "false",

        "user_id": "xxxxxxx"

    }

}

  

Here is an HTML example of the JSON that I send for comment:

{

    "comment": {

        "body": "<p><span class=\"user_with_avatar waiting CommentRichText__mention___1s8de\" data-id=\"4921780\" data-klass=\"Group\"><span class=\"username\" style=\"color: #0079aa;\">@ChrisBean</span></span> oops</p>",

        "is_private": "false",

        "user_id": "xxxxxxx"

    }

}

MitchKiah

Hi @patman, there are no notifications by default for API calls. It's not documented well, but you just need add the URL parameter add_callbacks=true. If you don't provide the parameter, it defaults to add_callbacks=false.

The URL might look like:

https://api.samanage.com/incidents/1234567/comments.json?add_callbacks=true

It's called out in the documentation, but only as an aside in the version history:

https://apidoc.samanage.com/#section/General-Concepts/Security