i.e. cases that are resolved are not considered Active.
Are you referring to the My Tickets widget? Can you potentially provide a screenshot?
In the My Requests in the portal. I could not find a way to change it, but I could be blind. Anything that is resolved should be filtered out. I noticed that only tickets where a task is created and marked as complete get a closed status.
Ahhh yes! I see... This widget doesn't allow you to change it's filters. The first view will show everything that isn't in a "Closed" status. This is by design since we want an end user to be able to re-open a resolved issue if they're still having issues. Once closed, they'll have to make a new one.
However, I think any idea behind further customization is worth review! While it isn't something you can bake into the features today, this is a great candidate for a feature request.
thwack.solarwinds.com/.../feature-requests
Got it. Thanks. It creates noise for the end user if they only want to see their items that are truly active there.
