Anyone else seeing errors loading MIBs.cfg for the Trap Service?

Hello THWACK Folks -

Not sure if this is an issue others are having or not, but thought I'd reach out and see as I feel like I've hit the end of my rope... I've (along with the continued help / expertise of SolarWinds Support) have been banging our heads against the wall for quite some time trying to understand this issue and so far unable to resolve.

I'm seeing this error logged within the SolarWinds Event Log and the Windows Event Log every time the Trap Service (SolarWinds Log Manager for Orion Trap Service) starts up:

TrapService : Could not open MIBs.cfg.\nPlease, download MIB Database and install the MIBs.msi file to correct this problem

I've tirelessly tried all recommended steps with no success and still seeing the error logged. Below is a bit of information about my personal lab environment seeing the problem and some of the steps we've taken up to this point.

Server Info / Notes:

Windows Server 2016 (has latest patches)
Windows Defender AV
Orion v2020.2.6 HF2 - modules NPM, NCM, SAM, NTA, IPAM, SCM, Patch Manager
All installs being run with local administrator account
DEP only enabled for essential Windows services (per recommendations)
UAC Disabled (per recommendations)

Steps taken thus far:

Add Exclusions for both the MIBs.msi install and MIBs.cfg
Disable Anti-Virus completely
Numerous Server reboots
Ran Configuration Manager
Ran Orion Permissions Checker
Update of Orion MIBs (via MSI AND ZIP manually)

Additional Notes about the issue itself

Error logged consistently on startup of all Orion Services (subsequent restarts of the Trap Service alone do not see this issue)
Error does not cause issues that I'm aware of?...
MIBs browser within the Web UI works
MIBs browser within the UnDP Win32 App (when RDP'd into the server) works
Trap reception and alerting via Log Analyzer continue to work

Thanks so much for any possible insight, recommendations or help. Hopefully someone out there has encountered a similarly persistent issue with the MIBs errors I'm seeing and could provide some insight... cheers!

Find more posts tagged with

traps

mibs

mibs.cfg

orion

mib_error

npm

trap

Accepted answers

All comments

neomatrix1217

are you using the legacy trap and syslog?

sum_giais

Nope, this is with both the new Log Viewer and/or the Log Analyzer. My lab environment has an LA10 license (Log Analyzer) so it's utilizing the new products. Thanks!

neomatrix1217

Since this seems to only be at start-up and not causing any issues have you tried putting the trap service in a delayed start?

sum_giais

Haven't tried that but will give that a shot now and see. Though that may not address the error getting logged when restarting all orion services (it presents there as well if manually restarting all orion services.)

dsimpkins

Same for me, thought it was because of the way i was updating my MIB.CFG file but switched to the official method and still get it.

Doesn't appear to affect anything so i just ignored it.