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Microsoft Endpoint Manager (Intune) Integration

Followed the instructions from the website (documentation.solarwinds.com/.../microsoft endpoint manager (intune) integration.htm) but nothing being synced to SWSD.

Is there a way to look at logs to see why it's not working?

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MitchKiah

I had to ask the support team about this after its release, and when they say "Mobile devices" they only mean Phones & tablets, not computers.

If you do have Phones & Tablets in your instance and they aren't syncing, you may just need to adjust the application permissions in Azure:

aklzxv

Did you get this to work? We're encountering the same issue...setup appears successful but no data has populated in about 18 hours. Another post from a SW rep stated they pull the data around midnight but that did not happen for us.

MitchKiah

I didn't end up using this integration after the update to support laptops. According to SW, it overwrites the SWSD data with the Azure data, which would mess up our workflow.

There's a bit more information about the integration on this forum post:

SolarWinds Service Desk Product Updates and Enhancements - June 12, 2022 - Newsroom - SolarWinds Service Desk (SWSD) - THWACK

I think they updated the documentation as well, but I'm not sure if that helps:

Microsoft Endpoint Manager (Intune) (solarwinds.com)

aklzxv

Thank you. @Boden commented on the thread below that you provided that it provides less hardware information than the agent so I think we'll pass on in the integration as well.

(+) SolarWinds Service Desk Product Updates and Enhancements - June 12, 2022 - Newsroom - SolarWinds Service Desk (SWSD) - THWACK

joeybrown

Hi @MitchKiah and @aklzxv, I replied over in the updates page you both linked to but wanted to mention it here too. The Intune integration will not update any fields on devices that are running the Discovery Agent or were brought in via the SCCM integration. It will also not erase any of the data that either of those brings in. We still recommend running the Intune integration in parallel, with the Discovery Agent, just in case there are assets being missed by the Discovery Agent.

Hope that clears up any confusion.