Easily Import Computer Assets from Microsoft Endpoint Manager (Intune) – Previously, SolarWinds® Service Desk customers had the ability to integrate with Microsoft® Endpoint Manager (Intune) to import mobile assets. We are now adding the ability to import computer assets. Now, instead of installing an additional discovery agent, technicians can automatically import all their assets into SolarWinds Service Desk and gain complete visibility of their infrastructure.
Quickly Add Collaborators to Automation Rules – Automation rules provide a powerful, yet easy way to trigger actions or escalation points, based on parameters of incoming data or comments made within SWSD. Now, with the newly available “CC” field, a record can be updated by adding members via automation rules “update record action” after a condition is met.