We’re excited to announce the following SolarWinds® Service Desk key feature updates and enhancements. For a complete list, please visit the Service Desk release notes.
Easily Import Computer Assets from Microsoft Endpoint Manager (Intune) – Previously, SolarWinds® Service Desk customers had the ability to integrate with Microsoft® Endpoint Manager (Intune) to import mobile assets. We are now adding the ability to import computer assets. Now, instead of installing an additional discovery agent, technicians can automatically import all their assets into SolarWinds Service Desk and gain complete visibility of their infrastructure.
Quickly Add Collaborators to Automation Rules – Automation rules provide a powerful, yet easy way to trigger actions or escalation points, based on parameters of incoming data or comments made within SWSD. Now, with the newly available “CC” field, a record can be updated by adding members via automation rules “update record action” after a condition is met.
Adding update CC field automation rule is definitely a step in the right direction, but it needs to list dynamic users e.g. "Incident Requester's Manager" - which is what you have in Service Catalog Process…
Both of these are exiting improvements, great job!
For the Microsoft Endpoint Manager integration, is there more information about how the "List of fields pulled" impacts existing data in the system…
Agreed, having the dynamic user options will make this action much more powerful.