Service Desk createAttachment API?

We have an important requirement to include attachment during creating new incident using Service Desk REST APIs.

I was able to execute createIncident API, but I was not able to execute attachment API following Solarwinds Service Desk documentation.

Questions:

1. What is correct curl or steps to execute Service Desk createAttachment API? I'm getting 404 Not Found error when I'm following API per Service Desk documentation: https://apidoc.samanage.com/#tag/Attachment [apidoc.samanage.com]

2. How to add an attachment to new incident created by Service Desk createIncident API?

Thank you

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superadmin

I had a similar issue when I was trying to send an attachment to the SWSD API from a web application (so the original attachment was represented by a URL).

I was told by SWSD Support that you can only send attachments to the API if the source of the attachment is the local computer. For example C:\Downloads , or something like that.

I didn't actually try doing that because it's not what I needed. But if you are trying to create attachments from anything other than a local file path, it will fail.

MitchKiah

Hello! You'll want to create the incident (or comment) first, and then add the attachment to the existing record.

Using ICJN's answer from this simlar forum post on how to do this in Powershell, the way to do it with CURL would be like this:

Attach to an incident:

curl -H 'X-Samanage-Authorization: Bearer TOKEN' -F 'file[attachable_type]=Incident' -F 'file[attachable_id]=1234' -F 'file[attachment]=@/PATH/TO/FILE' -H 'Content-Type: multipart/form-data' -X POST https://api.samanage.com/attachments.json

Attach to a comment:

curl -H 'X-Samanage-Authorization: Bearer TOKEN' -F 'file[attachable_type]=Comment' -F 'file[attachable_id]=1234' -F 'file[attachment]=@/PATH/TO/FILE' -H 'Content-Type: multipart/form-data' -X POST https://api.samanage.com/attachments.json

The "file[attachable_id]" = "123456" is where you would put the incident or comment ID.

Please note that with CURL you need to include the "@" symbol in the file path.

superadmin

I agree, that will work. But the file will still have to be referenced by a local file path

'file[attachment]=@/PATH/TO/FILE';

When I've tried this before using '">https://xxxxx" as the file path, it's failed.

This was a relatively niche use case of us using a web application for ticket intake and asking the user to submit attachments. The attachments were then saved temporarily on the web app, and we wanted to then move it to SWSD

MitchKiah

For that use case, you'll want to use something to fetch the file from the URL and save it to the local machine temporarily, then upload it as an attachment as the second step.